Amazon Connect reduces 10 Latin America telephony rates
Amazon Connect is announcing 10 telephony rate reductions for customers in Argentina, Chile, Mexico, and Peru from the US East (N. Virginia) and US West (Oregon) […]
Now privately connect to AWS Database Migration Service from Amazon Virtual Private Cloud
When you create a VPC endpoint for DMS, all traffic between your AWS resources in your VPC and DMS will be kept within the Amazon network. […]
Amazon Connect launches agent connection time metrics
Connection Time Metrics are available in all AWS regions where Amazon Connect is offered. There is no additional charge to use these Metrics. To learn more […]
Amazon Connect supports Amazon Lex bots with US Spanish
You can now configure your Amazon Lex chat bot to improve engagement with customers who speak US Spanish. Amazon Lex allows you to create intelligent conversational […]
Now it’s even easier to connect JetBrains IDEs to Amazon RDS or Redshift Databases
Customers can use database features with DataGrip and other premium JetBrains IDEs such as IntelliJ IDEA Ultimate, PyCharm Professional, WebStorm and Rider. The AWS Toolkit for […]
Amazon Connect allows contact-centers to auto-resolve to the best voice
You can now configure your Amazon Connect contact-center to automatically resolve to the best sounding version of a Polly Text-to-Speech (TTS) voice. Instead of manually updating […]
Amazon Connect supports speaking styles with neural Text-to-Speech voices
You can now adapt Amazon Polly’s Text-to-Speech (TTS) voices to the context of your customer conversation. For example, the TTS voice Matthew can be adapted to […]
AWS Direct Connect supports AWS Transit Gateway in AWS Africa (Cape Town) and AWS Europe (Milan) Regions
AWS Direct Connect gateway allows you to access any AWS Region (except China) using your AWS Direct Connect connections. You can associate up to three Transit […]
Amazon Connect now supports higher-quality, natural-sounding Text-to-Speech voices
Amazon Connect enables customers to use Amazon Polly’s Neural Text-to-Speech Voices within their contact-center. These new voices deliver groundbreaking improvements in speech quality through a new […]
AWS Direct Connect enables Failover Testing
AWS Direct Connect customers can now use the Resiliency Toolkit – Failover Testing feature to test the resiliency of their Direct Connect connections. The Failover Testing feature […]
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