Customers can use database features with DataGrip and other premium JetBrains IDEs such as IntelliJ IDEA Ultimate, PyCharm Professional, WebStorm and Rider. The AWS Toolkit for […]
You can now configure your Amazon Connect contact-center to automatically resolve to the best sounding version of a Polly Text-to-Speech (TTS) voice. Instead of manually updating […]
You can now adapt Amazon Polly’s Text-to-Speech (TTS) voices to the context of your customer conversation. For example, the TTS voice Matthew can be adapted to […]
AWS Direct Connect gateway allows you to access any AWS Region (except China) using your AWS Direct Connect connections. You can associate up to three Transit […]
Amazon Connect enables customers to use Amazon Polly’s Neural Text-to-Speech Voices within their contact-center. These new voices deliver groundbreaking improvements in speech quality through a new […]
AWS Direct Connect customers can now use the Resiliency Toolkit – Failover Testing feature to test the resiliency of their Direct Connect connections. The Failover Testing feature […]
You can now select multiple blocks at the same time and rearrange them as a group within your contact flows, saving time and effort. Previously, moving […]
Starting today, contact center admins can improve their Amazon Lex chatbots by configuring timeouts for each customer response in a conversation. The timeout determines how long […]
You can pass variables to the ‘Set hold flow’ block, ‘Set whisper flow’ block, and ‘Set customer queue flow’ block to programmatically adapt and personalize your […]
AWS Direct Connect gateway allows you to access any AWS Region (except China) using your AWS Direct Connect connections. You can associate up to three Transit […]
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