Amazon Connect launches agent connection time metrics
Connection Time Metrics are available in all AWS regions where Amazon Connect is offered. There is no additional charge to use these Metrics. To learn more […]
Announcing event logging and self-upgrade capabilities in SSM Agent, with new version 3.0
AWS Systems Manager Agent (SSM Agent) version 3.0 logs agent start and update events, and you can make these events trigger actions via alarms in Amazon […]
AWS Backint Agent Now Available in AWS (US) GovCloud Regions
AWS Backint Agent for SAP HANA is an SAP-certified backup and restore solution for SAP HANA workloads running on Amazon EC2 instances. AWS Backint Agent backs […]
Google launches CallJoy, a virtual customer service phone agent for small businesses
Google is combining several technologies including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage […]
Microsoft Hybrid Agent Preview Update
As you are aware, we released the Microsoft Hybrid Agent for Exchange Server as a preview on Feb. 5th, 2019. The blog post for that release […]
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