OpsCenter complements existing case management systems by enabling integrations via Amazon Simple Notification Service (SNS) and public AWS SDKs. You can also maintain any manual lifecycle workflows in your current systems and leverage OpsCenter as a remediation hub. By aggregating information from AWS Config, AWS CloudTrail logs, resource descriptions, and Amazon CloudWatch Events, OpsCenter helps you reduce the mean time to resolution (MTTR) of incidents, alarms, and operational tasks.
In addition, AWS Systems Manager provides an updated navigation experience under Operations Management, which provides an integrated view of Amazon CloudWatch Dashboards, AWS Config, and AWS CloudTrail data, which are filterable by resource groups. This gives you insights into the health of your environment by aggregating diagnostic data in a single place, minimizes the chance of manual errors and reduces training time for newly hired operations engineers.